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Frequently Asked Questions

Do I have to send my jewelry to you for an appraisal?

No, we do not appraise jewelry in-house. You can get an appraisal by visiting your jeweler of choice or any other trusted appraiser.

How do I find a professional appraiser?

We recommend visiting the GIA website to find a jeweler that’s GIA certified. You can also ask family and friends who may have a trusted jeweler they would recommend.

How frequently do I need to get an updated appraisal?

While not required, we strongly recommend you visit your jeweler for an updated appraisal every two years. Jewelry fluctuates in value over time due to changing market conditions. If something happens to your jewelry and your appraisal is outdated, your item may be insured for less than its replacement value. 

Adding an updated appraisal to your policy is easy. Simply upload it to your account here, or email us a copy at [email protected]. Our Customer Care Team will take it from there.

Read our complete guide to jewelry insurance.